Managing a violent incident at work can be overwhelming and a traumatic experience for anyone, including foundation doctors. Here are some strategies that can help you manage such incidents effectively:
- Stay Safe: Your personal safety is of utmost importance during a violent incident. If you feel unsafe, move to a secure location and call for help.
- Remain Calm: It is important to remain calm and composed during a violent incident. Try to speak calmly and use a reassuring tone with the patient or aggressor.
- Focus on De-escalation: De-escalation is a technique used to calm down agitated or aggressive individuals. Try to understand the patient’s perspective and address their concerns to de-escalate the situation.
- Seek Help: Do not hesitate to call for help from security, colleagues or senior doctors. They can provide support, guidance, and practical advice.
- Practice Self-care: After a violent incident, it is essential to take care of yourself. Engage in activities that help you relax, seek support from family and friends, and consider seeking professional support if necessary.
- Reflect and debrief: Take some time to reflect on the incident and debrief with colleagues. This can help you learn from the experience, identify areas for improvement and enhance your skills for future incidents.
Remember, managing violent incidents is not part of your job description as a foundation doctor, and it is essential to report any incidents to your seniors and hospital authorities. By implementing these strategies, you can effectively manage violent incidents and protect yourself and your patients.